| Q: |
What kinds of payment methods do you guys accept ? |
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We currently accept Paypal for the small order as our
preferred online payment processor. Payment with confirmed mailing address and
optional verified buyer status will help ensure your order is processed faster.
As to the large order, we prefer accepting money order or wire
transfer method.
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| Q: |
How do I sell gold to you? |
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To sell gold, please contact us via email. OurIGCOO representative will liaise
with you. Let us know your server, the amount of gold to sell, your Paypal
email address and we will give you our character names and location to meet you
in game. After we have received the gold, we will send you the payment.
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| Q: |
Are there discounts for larger orders? |
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The answer is No, But our "GP" points accumulative system will award you more than discount , the more you bought , the more award.
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| Q: |
What is "GP" points accumulative system? |
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In order to feedback our customers much better, we release a purchasing points accumulative system –GP. Everybody who purchases items of 10 USD from our website can earn a point which is 1GP.equal to 1 usd from IGCOO. There are some items for every game and you can exchange these items with your points if you got enough, rather with the currencies.
Besides you can get free "GP" points by recommending your friends to buy goods from our website. If you are satisfied with our service, you can recommend your friends to buy goods from us and put your user name(which is your email regised in our website) in the column of referral info.Then you and your friend can get 1 point if your friend purchase each 10 usd’s goods from our website. |
| Q: |
Why do you sometimes need to call me when I've placed an order? |
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There may have
been an error on your order, a mis-spelt character name or complications with
payment. If you have been unavailable to receive your order, we may call you to
ask you to collect your order in game, if remote delivery is not available.
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For larger
orders, we must confirm your identity and legitimate possession of the card or
Paypal account you are using to pay. This serves to decrease fraud and deter
scammers, something which benefits all our customers and MMORPG players.
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If you are
worried about an order or have not managed to resolve an issue via e-mail, we
may call you to assure you and help resolve any problems you are having.
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| Q: |
What time are you likely to call me regarding an order? |
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We are aware of vast time differences between certain
countries, and so we will strive to call you 30 minutes to 1 hour after your
order is made to ensure you are available and that we don’t wake you up!
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| Q: |
How to protect from imposters? |
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It is always safer to deal with a well known trader and
seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to
make you believe it's someone else you are talking to) done by scammers the
following procedures are now implemented at IGXE.com for all trades and
purchases to protect our customers from being scammed.
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When purchasing products make sure you are always make your payment ONLY to on
our website. Check the spelling! Some scammers use minor variations in spelling
to fool you! If someone asks you to send a payment to another address for ANY
reason, it's not us!
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When dealing with IGXE.com staff over MSN, IF YOU ARE HANDING ANYTHING OVER
FIRST before getting something when trading, send an email to with a
password for him to repeat to you in a game if you are unsure!
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An additional safety feature is to click on the 'Chat' Button on our website.
That links you directly to a IGXE.com staff only if he is online via a 'live'
chat through your web browser.
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| Q: |
How can I communicate with IGCOO after my payment has been cleared? |
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You can opt to contact us via Live Help, e-mail or
telephone (contact details can be found in the Contact Us section). Please
quote your order number to ensure your enquiry is dealt with swiftly.
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| Q: |
How to earn "GP" points by recommending my friends? |
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Register It's easy.recommend your friends to our site.ask them to type your name when register. Every time they buy and you will earn GP as they get.
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| Q: |
How to use GP point? |
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GP point is a special paying system launched by
IGCOO. All IGCOO members can use GP to pay for your orders. All the
preferential treatment posted by IGCOO will be returned to customers, with which
you can pay your orders by "GP" freely at IGCOO.
When log in the system, you will see your GP
information in "my profile"on the right panel.
When you are shopping, the Shopping Cart System will automatically show the
balance in your shopping cart. Entering the 'Payment Information' page, you
will be shown with a new paying system--- GP Pay.
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| Q: |
What security precautions are taken to protect my personal information? |
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IGCOO takes the protection of our clients' personal
information very seriously. We have various systems in place to screen each and
every order for anything that might seem amiss, and since our operation runs
24/7 without closing, so too are we vigilant. Additionally, the information
submitted will never be disclosed to any third parties.
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| Q: |
How is delivery accomplished? |
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After you complete the order process and have sent
payment, the order appears in our delivery queue in the order in which it was
received. Our delivery team will then log into the appropriate game and contact
the character specified on the order form. If our delivery team is unable to
make contact, an e-mail will be sent to the contact address provided. You may
reply to this e-mail or log onto our live chat to verify the status of your
delivery.
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| Q: |
How long does delivery take? |
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If your order is in stock we can usually deliver
within 30 minutes, deliveries can occasionally take up to 90 minutes or longer
however depending on order volumes and game server traffic.
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| Q: |
I have been waiting in game for a really long time. How do I confirm my order? |
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If you have placed an order and have been waiting in
game for more than 30 minutes, first check your contact email to see if we have
tried to locate you. If no email is in your inbox, feel free to log into our
live chat window and speak with one of our customer service representatives to
confirm everything is alright with your order.
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| Q: |
What is a pending e-check, and why do I need to wait for it to clear? |
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A pending e-check is a type of payment option
available with Paypal. A pending e-check is just like writing a normal check,
except electronically. Just like normal checks, pending e-checks take a few
days to clear while Paypal verifies the funds are present within the senders
account. Once the check has cleared, the money is transferred to IGXE's account
and then delivery can take place immediately thereafter.
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| Q: |
How do I avoid sending an e-check? |
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An e-check results when a payment is sent from an
unverified account without sufficient balance in the Paypal account to cover
the cost of the order. Paypal must contact the bank and verify that the funds
are present, thus the cause of the 3 to 4 day delay. To avoid sending an
e-check, first complete the verification process for your account, and then
make sure the funds are present in Paypal before you place an order. To confirm
your payment type, just before placing the order you will see a blue hyperlink
that reads: "choose more funding options". By clicking this link you may
determine which option is currently selected for your payment, and what payment
options your account supports.
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| Q: |
I've sent an e-check, but I did not mean to. How do I cancel it? |
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If you have mistakenly sent a pending e-check, you may
log onto our live chat to request a refund. If you wish to receive an instant
delivery, you may place the order with a valid credit card. Our live chat
representatives can guide you through this process and will answer any
questions you might have.
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| Q: |
General Power-Leveling Disclaimer |
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1. Your account will be safe with us as we take data
security very seriously. We use encryption, firewalls and other technology and
security procedures to help protect the accuracy and security of your personal
information and prevent unauthorized access or improper use. For example, you
will note that while using some features of the IGCOO' web site you will need to
submit a password or some other type of authenticating information.
2. We prefer you not to log in to your account during the process so we can
complete it as quickly as possible. If you need to check on the progress of your
character, you can do that from another account or simply contact us and we
will be more than glad to check that out for you. You can also log into your
account with IGCOO and check the updated progress report.
3. Gold accumulated throughout the leveling process will be left in your
character's inventory. Non-upgradeable items will be vendored or auctioned off
to fund the leveling process. As a general rule, loot distribution works
exactly like how it would with any group you play with. Should an upgrade
drops, your character will have first dips or roll if there are multiple needs.
Often when power-leveling, your character will be grouped with other levelers.
In event of a greed drop, the item will be sold for gold and the profit shared
amongst the group.
4. You understand that by requesting play-time during the power-leveling
process will extend the duration of the power-leveling service and compensation
requests for late completion or refund for levels gained during your play-time
will not be entertained.
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| Q: |
General Power-Leveling Terms of Service |
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As the leading provider of Power Leveling,IGCOO
provides the quickest and the most secure leveling services while maintaining
an emphasis on quality. Your character will be leveled by our master players 24
hours a day, 7 days a week, operating at the highest efficiency so that your
character will reach the desired level in the timeframe you've specified. This
is why IGCOO's Power Leveling service is the easiest way for you to bypass
boredom and get to having fun.
Account Safety
IGCOO relies on strictly enforced internal policies to safeguard customer game
accounts. Every single character is leveled by a master player that conducts
himself in an ethical manner in the game. Your character will not be used to
Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior
that is frowned upon. It goes without saying that macros, dupes, game bug
exploits, and other such foolishness will never be used. In short, your
character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account
while leveling your character. Game account theft is a very real problem, thus
we take the security of our customers' game accounts very seriously. In
addition to the fact that we as a company would like to stay in business for
more than a few weeks, you should take comfort in the fact that we only need
your game ID and password to level your character. We do not need your master
ID, password, or your birthday, all of which are needed to take full control of
an account. Since you keep this vital information yourself, your account is
fully secure.
Confidential
While leveling your character, our master players will only talk to other
characters under our control. If we happened to run into someone who is
familiar with your character, we indicate that we are a friend or relative
playing your character for a little while. You may also tell us how to deal
with such situations. We will not under any circumstance reveal the leveling
service.
Unparalleled Value
By being a direct service provider, IGXE has flexibility and cost savings that
leveling resellers do not have. We can draft a customized leveling package to
include any such equipment that you wish to purchase. Other sellers may
undercut our prices in desperation, but they cannot deliver the same level and
quality of service as we can. Be especially weary
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your
possessions prior to the start of leveling will be fully inventoried and
returned back to you intact. Your character will also keep all items from drops
during the leveling service. However, since drops and such are by chance, we
cannot make any guarantees about what extra items your character will gain
through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each
day when you can play with your character. This not only allows you to track
the progress of your character, but you can use the time to meet up with your
friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can
complete it as quickly as possible.
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| Q: |
How to earn top commission? |
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You earn 12% Commission per new customer purchase and
10% Payout on every Re-Order referred from your site. If a website banner does
not appeal to you, there are other ways to take advantage of our program,
including utilizing a mailing list, as well as simply placing a small banner in
your message board signature (provided that you do not spam). Our payment
schedule is monthly, on the last day of every month. We offer payment through
PayPal, a corporate check or Wire Transfer.
The minimum payment amount is $200.00, and all unpaid
amounts are carried forward to the next month.
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| Q: |
What is IGCOO Affiliate Program? |
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IGCOO Affiliate Program is free to join, it's easy to
sign-up and requires no technical knowledge. Affiliate programs are common
throughout the Internet and offer website owners an additional way to profit
from their websites. Affiliates generate traffic and sales for commercial
websites and in return receive a commission payment.
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